If you are dissatisfied with your SOLTEC•SMS you may return the product within sixty (60) days of receipt of your SOLTEC•SMS for a full refund, less return shipping costs. In order to receive your refund, you must request a return within sixty (60) days of receipt the SOLTEC•SMS.
To request a return, you must contact us directly at [email protected] to determine if you are eligible for a return under our 60-day return policy. Please write RETURN in the subject line and in the body of the email message and include your full name and purchase number. If you are deemed eligible, you will be directed to an on-line return form and a Return Material Authorization number (“RMA”) and return shipping label will be provided to you.
Once you have requested your return, you are eligible for a refund less return shipping costs, as long as the SOLTEC•SMS is shipped in the original box or a box provided by SOLTEC and are received within thirty (30) days from the date you requested the return.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within the standard payment return period per payment type.
Late or missing refunds
If you haven’t received a refund yet, first check your bank/card statement again.
Please note that it may take some time before your refund is officially posted.
If you have any questions, please contact us directly: [email protected]
Only regular priced items may be refunded for full price. Sale items will be refunded at the sale price.
The SOLTEC•SMS consisting of the Z•GEN Magnetic Conditioner and Z•TRACK Analyst is warranted against original defects in materials and workmanship for a period of one year from the date of purchase, when used for normal domestic purposes. Within this period, SOLTEC HEALTH will, at its sole option, replace any components that fail in normal use. Please contact SOLTEC via email at [email protected] to schedule warranty service. See our limited warranty terms and conditions POLICY for more information.